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PCG describes knowledge management as a system that integrates people, process and technology and culture for sustainable results by increasing performance through learning. Sustained results require learning to be integrated in every activity but done so in a manner that embraces an organizations corporate culture. This is where there needs to be investment in order to create long-term intellectual capital.
Although it would have been true 10 years ago that growing businesses did not have many alternatives to SharePoint, the landscape is much changed now. Modern day technologies and approaches have spurned a new breed of solutions which open incredible online collaboration possibilities even while offering a much better cost-benefit deal. Moreover, many such solutions are targeted specifically towards the hitherto neglected small to mid sized business segment.
For instance, with SharePoint Server 2007 (MOSS), the costs and complexities are simply too much for most small and mid sized customers to bear. It requires expensive hardware, multiple SharePoint Server licenses, and "SharePoint experts" to install and maintain it. Costs often run into tens of thousands of dollars, and implementation runs into months.
How you measure the success of any SharePoint project is open to much debate. According to Pej Javaheri, Senior Product Manager at SharePoint., “There have been some recent developments regarding SharePoint’s Business Intelligence strategy that is very exciting. Microsoft’s vision for Business Intelligence has always been about pervasive access to information. Having more people access the right information enables smarter, timelier decisions, stronger collaboration on projects, facilitates accountability throughout the organization, and propels the company forward.”
In today’s economy, having the right information is more critical than ever.An organization’s typical tangible metrics center around how a particular project has performed in terms of Time, Money, Quality, and Culture. How the team collaborates is still a main area and is what most organizations focus on upon to gauge their ultimate success. This is irrespective of whether or not the true ‘measures of success’’ in deploying a SharePoint application isn’t actually felt by the business until long after the project team has completed the project and moved on to other things. But with the introduction and importantly adoption of SharePoint into many organizations growing exponentially over time, it brings with it a number of challenges to say the least. The delivery of Microsoft’s premier collaborative platform, SharePoint, will put under pressure one or more of these metrics during the project life cycle, as any novice or experienced SharePoint, traditional infrastructure or software project managers whom take on the management and delivery of these projects, will tell you.
Project Consulting Group for instance, has spent the last several years leading successful bid teams to win the deployments of SharePoint into large and small businesses, spread across several industry sectors, (and in several cases to help organizations ‘recover’ failed projects). Project Consulting Group has evaluated how SharePoint projects can and do go awry. More importantly the group is creatively putting their expertise to work for its clients. PCG has significant investment into engineering a Shared Risk service delivery model which effectively mitigates investment risk to insure clients get the business outcome they expect. The process entails a clearly defined matrix on deliverables that most project management consulting groups avoid.
SharePoint-ing the Finger for Better Business Process Management
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